Privacy Choices
Effective Date: 3/1/2026
Last Updated: 3/1/2026
This Privacy Policy describes how PantryCrate (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or make a purchase from www.pantrycrate.com (the “Site”) or otherwise use our online grocery ecommerce services (collectively, the “Services”).
This Policy complies with applicable United States laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the California Online Privacy Protection Act (CalOPPA), CAN-SPAM Act, and COPPA.
1. INFORMATION WE COLLECT
We collect personal information that identifies, relates to, describes, or could reasonably be associated with you or your household.
In the preceding 12 months, we have collected the following categories:
A. Identifiers
Name
Postal address
Email address
Telephone number
IP address
Account username
Online identifiers
B. Customer Records Information (Cal. Civ. Code §1798.80(e))
Billing and shipping address
Payment information (processed by secure third-party processors; we do not store full card numbers)
C. Commercial Information
Products purchased or viewed
Order history
Shopping cart contents
Preferences
D. Internet / Network Activity
Browsing behavior
Device information
Pages visited
Referring URLs
Interaction with advertisements
E. Geolocation Data
Approximate location based on IP
Delivery-related location information
F. Audio / Visual Information
Customer service call recordings (if applicable)
Images uploaded in reviews or communications
G. Inferences
Preferences and purchasing behavior used for personalization
Sensitive Personal Information (as defined by CPRA)
We may process limited sensitive personal information such as:
Account login credentials
Precise location when required for delivery
Payment processing data (via third parties)
We use sensitive personal information only as reasonably necessary to provide Services and do not use it for profiling beyond permitted purposes.
We collect only personal information that is reasonably necessary and proportionate to achieve disclosed business purposes.
2. SOURCES OF INFORMATION
We collect information:
Directly from you (account creation, orders, support requests)
Automatically via cookies and tracking technologies
From service providers (payment processors, delivery partners)
From advertising and analytics providers
From public sources (e.g., social media interactions)
3. PURPOSES FOR COLLECTION AND USE
We use personal information to:
Process and fulfill orders
Provide delivery services
Manage accounts
Communicate transactional updates
Provide customer support
Improve and optimize our Site
Conduct analytics
Prevent fraud and ensure security
Comply with legal obligations
Conduct marketing and advertising (subject to opt-out rights)
We do not use personal information for materially different, unrelated, or incompatible purposes without notice.
4. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to:
Service Providers & Contractors
Hosting providers, payment processors, shipping carriers, analytics providers, email platforms, fraud prevention vendors.
Advertising & Analytics Partners
If we use advertising pixels or cross-context behavioral advertising tools, certain Internet activity data and identifiers may be disclosed for advertising purposes.
Under California law, this may constitute “sharing” for cross-context behavioral advertising.
We do not sell personal information for monetary compensation.
Legal Compliance
To comply with subpoenas, court orders, or legal obligations.
Business Transfers
In connection with mergers, acquisitions, or asset sales.
5. COOKIES & TRACKING TECHNOLOGIES
We use cookies, pixels, and similar technologies to:
Maintain shopping cart functionality
Authenticate users
Analyze traffic and performance
Improve user experience
Deliver advertising (if enabled)
We may use:
Essential Cookies
Functional Cookies
Analytics Cookies
Advertising Cookies
You may manage cookie preferences through browser settings or our cookie consent tool (if implemented).
Global Privacy Control (GPC)
We recognize and honor Global Privacy Control browser signals as a valid request to opt out of sale or sharing of personal information under California law.
6. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary to:
Fulfill orders and provide services
Maintain required business and tax records
Detect and prevent fraud
Comply with legal obligations
Resolve disputes
Retention periods are determined based on:
Legal and regulatory requirements
Nature of the data
Business necessity
Risk of harm from unauthorized use
When no longer needed, information is securely deleted or anonymized.
7. YOUR PRIVACY RIGHTS
A. California Residents (CCPA/CPRA)
You have the right to:
Know the categories and specific pieces of personal information collected
Delete personal information (subject to exceptions)
Correct inaccurate personal information
Opt out of sale or sharing
Limit use of sensitive personal information
Not be discriminated against for exercising rights
You may submit a verifiable consumer request:
Email: info@pantrycrate.com
Web Form: www.pantrycrate.com/pages/contact-us
We respond within 45 days (extendable to 90 days).
You may designate an authorized agent to submit requests on your behalf.
B. Right to Opt-Out of Sale/Sharing
If we engage in cross-context behavioral advertising, California residents may opt out via:
“Do Not Sell or Share My Personal Information” link in the footer.
We honor Global Privacy Control signals.
C. Financial Incentives
If we offer discounts, coupons, or rewards in exchange for personal information (e.g., email signup), such programs may be considered financial incentives under California law.
Participation is voluntary, and you may withdraw at any time.
8. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards including:
SSL encryption
Role-based access controls
Secure payment tokenization
Monitoring for unauthorized access
No internet transmission is completely secure.
9. CHILDREN’S PRIVACY
Our Services are not directed to children under 13.
We do not knowingly sell or share personal information of consumers under 16 without affirmative authorization.
If we learn we have collected information from a child under 13, we will delete it promptly.
10. DO NOT TRACK
We do not respond to traditional “Do Not Track” browser signals.
However, we recognize and honor Global Privacy Control signals.
11. POLICY UPDATES
We review this Policy at least annually.
Material changes will be posted with a new effective date.
12. CONTACT INFORMATION
PantryCrate
713 West Duarte Road
Unit G-148
Arcadia, California
Email: info@pantrycrate.com